🛡 Data Protection

krkiya Privacy Policy
Your Information Our Responsibility

Protecting the trust you place in krkiya is our most important commitment. On this page, learn what information we collect, how we use it, and how we keep it secure.

🛡

Our Data Protection Policy At a Glance

How Your Data Is Protected at krkiya

🔒
End-to-End Encryption

Every transaction and piece of personal information is protected by SSL/TLS encryption. No third party can access your data.

🙅
No Sale of Data

Krkiya never sells your personal information to third parties. Your data is used solely to operate our services.

📋
Minimal Data Collection

We collect only the information that is necessary. We do not seek any additional or irrelevant data.

👤
In Your Control

You have the full right to view, correct, or delete your own data at any time. Contact our support team whenever you need.

🕐
Limited Retention Period

We retain information only for as long as necessary. Once legal obligations are fulfilled, data is securely deleted.

🌎
International Standards

Krkiya follows international data protection standards. Your privacy is a global responsibility we take seriously.

Last Updated: January 1, 2026

1 Introduction

When you register with or use krkiya, you place your trust in us — that your personal information will be kept safe. This Privacy Policy is the formal acknowledgment of that trust.

This policy explains what types of information krkiya collects, how that information is used, who it may be shared with, and what rights you have. Reading it will show you how seriously we take your privacy.

By using the krkiya platform, you agree to this Privacy Policy. If you do not agree, please refrain from using our services.

Who Does This Policy Apply To?

This Privacy Policy applies to all users of the krkiya website, mobile app, and all associated services.

2 What Information We Collect

2.1 Personal Identification Information

At the time of registration, we collect the following information from you:

  • Full Name (as per National ID)
  • Date of birth (for age verification)
  • Email address
  • Mobile Number
  • Residential Address

2.2 Identity Verification Information (KYC)

For withdrawals or large transactions, we may request:

  • Copy of national ID card or passport
  • Selfie or Live Photo
  • Proof of Address Document

2.3 Financial Information

For processing transactions, we collect:

  • Payment Method Details (bKash/Nagad number)
  • Deposit & Withdrawal History
  • Transaction Amount & Time

2.4 Technical Information

  • IP address & device type
  • Browser Type & Language
  • Time Spent & Activity on the Platform
  • Log Files & Crash Reports
Types of Information Reason for Collection Retention Period
Name & Contact Account Management For the duration the account remains active
KYC documents Age & Identity Verification 5 years (legal requirement)
Transaction Information Payment Processing 7 years (financial audit)
Technical Logs Security & Bug Fixes 90 days
Cookie Data Personalized Experience Up to 30 days

3 How We Collect Information

Krkiya collects information in several ways:

  • Directly from you: Through registration, KYC forms, or by contacting support.
  • Automatically: Through cookies, log files, and analytics tools while you use the platform.
  • From Third Parties: Verification data from payment gateways or identity verification agencies.

4 How Your Information Is Used

Krkiya uses your information for the following purposes:

4.1 Service Delivery

To manage your account, process transactions, and ensure a quality gaming experience.

4.2 Security & Fraud Prevention

To detect suspicious activity, prevent money laundering, and keep your account secure.

4.3 Communication & Support

For important notifications, promotional offers, and support-related communications.

4.4 Service Improvement

Analytical data is used to improve the platform experience and develop new features.

Opt Out of Marketing

You can opt out of promotional emails or notifications at any time. Simply let our support team know.

5 Who Your Information Is Shared With

Krkiya does not sell your information. However, there are specific circumstances where data may need to be shared:

  • Payment Providers: bKash, Nagad, Rocket — to complete transactions.
  • Identity Verification Agencies: To complete the KYC process.
  • Legal authorities: In the event of a court order or legal claim.
  • Technology Partners: Hosting & cloud services — under strict confidentiality agreements.
What We Never Do

We do not sell your data to advertising companies, share it with marketing brokers, or hand it to third parties without your consent.

6 Cookie Policy

Krkiya uses cookies to enhance your experience. Cookies are small text files stored in your browser.

The cookies we use:

  • Essential Cookies: Required for login sessions and security — these cannot be disabled.
  • Functional cookies: To remember your preferences (language, theme).
  • Analytics Cookies: To understand platform usage — you may turn this off.

You can manage cookies through your browser settings. However, disabling essential cookies may cause certain features to stop working.

7 Security Measures

Krkiya follows industry best practices to keep your information secure:

  • 256-bit SSL/TLS encryption on all data transfers.
  • Sensitive information is stored in encrypted form in our database.
  • 24/7 security monitoring and intrusion detection.
  • Regular security audits and penetration testing.
  • Restricted staff access — only authorized personnel may view your data.
  • Two-Factor Authentication (2FA) option.
In the Event of a Data Breach

In the event of a data breach, krkiya will notify affected members as quickly as possible and take all necessary action.

8 Your Rights

As a krkiya member, you have the following rights over your personal information:

Right to Know

You may find out what information we hold about you.

Right to Rectification

You may request corrections to any inaccurate information.

Right to Erasure

You may request deletion of your data unless a legal obligation requires us to retain it.

Right to Restrict Processing

You may request that we stop using your data for specific purposes.

Right to Data Portability

You may request a copy of your data.

Right to Object

You may object to marketing or specific uses of your data.

To exercise your rights

To exercise any of your data rights, email us at [email protected] or reach out via live chat. We will respond within 30 days.

9 Protection of Minors

Krkiya's services are for users aged 18 and above only. We do not knowingly collect information from anyone under 18. If we become aware that a minor has registered, that account and all associated data will be deleted immediately.

If you are aware that a minor is using our platform, please notify our support team immediately.

10 Privacy Policy Updates

Krkiya may update this Privacy Policy from time to time. For any significant changes, we will notify you by email or platform notification.

Continued use of the platform after any changes will be considered acceptance of the updated policy. We recommend visiting this page regularly.

11 Contact & Complaints

For any privacy-related questions, concerns, or complaints, please contact our data protection team:

We are always ready to assist you in English. Responses are typically provided within 24–48 hours.

To learn more, visit our Terms & Conditions and Responsible Gaming View Page.

krkiyaYour Information at 100% Secure

No more hesitation — register at krkiya and enjoy gaming in a safe environment.

By registering, you are deemed to have accepted this Privacy Policy.

বাংলা